Privacy Policy

Introduction
Seed Sanctuary is committed to ensuring the protection and privacy of our customers and visitors to our website, www.seedsanctuary.co.za. We understand and adhere to the relevant data protection regulations, including the South African Protection of Personal Information Act (POPIA) and other applicable laws. Below we outline how we collect, process, protect, and store your personal data.

Collection of Personal Data
The type of personal data we collect depends on the nature of our business relationship with you. Personal data that we may collect includes:

  • Full name
  • Address
  • Email address
  • Phone number
  • Age
  • Payment details
  • IP address
  • Non-personal browsing habits and click patterns
  • Information about your usage of our website, such as pages visited, products viewed, products in your shopping cart, and your purchase history
  • Information you provide as part of your interactions with our website or correspondence with us, such as responses to surveys or queries logged with customer services

You may browse our website without providing personal data. However, to facilitate an easier browsing and shopping experience, you may register an account with us. When you add items to your cart, we create a unique file on our server, linked only to your browsing session, which cannot be accessed by anyone else.

Processing of Personal Data
We process your personal data to provide you with our services. Your personal data may be used for the following purposes:

  • Creating and managing your account
  • Processing and delivering your orders
  • Handling refunds, cancellations, and customer queries
  • Maintaining our internal records, accounting, and business processes
  • Improving our products and services
  • Sending promotional emails about new products, special offers, or other information that may be of interest to you
  • Contacting you for market research purposes via email, phone, or other means
  • Customizing the website based on your interests
  • Complying with regulatory obligations or legal proceedings

We may share your personal data with third-party service providers, such as:

  • Payment gateway partners
  • Shipping and courier companies
  • IT maintenance and cloud service providers
  • Marketing and analytics services (e.g., Google Analytics)
  • Legal and regulatory authorities, if required by law

Legal Basis for Processing
We rely on the following lawful bases for processing your personal data:

  • Your consent, which you may withdraw at any time
  • Contractual obligations, such as fulfilling your order
  • Compliance with legal obligations
  • Legitimate interests, such as improving our services and maintaining our relationship with you

Marketing
You may choose to restrict the use of your personal data for direct marketing purposes by:

  • Opting out when filling in a form on our website
  • Contacting us to change your marketing preferences at any time

We will not sell or distribute your personal data to third parties unless required by law. We may use your personal data to send you promotional information about third parties that we think may interest you, provided you have given us permission.

Cross-Border Transfers
As a global business, we may transfer your personal data to service providers located in other countries. These transfers will be subject to the relevant legal safeguards to ensure the protection and confidentiality of your personal data.

Security and Storage of Personal Data
We are committed to ensuring the security of your personal data. We have implemented physical, electronic, and managerial procedures to safeguard the data we collect online. All sensitive data is transmitted via an industry-standard secure socket layer (SSL) connection. We do not store your payment details.

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. Generally, if your account has been inactive for 18 months, we will close your account and retain only the minimum personal data required for our legal obligations.

Your Data Protection Rights
Under applicable data protection laws, you have rights including:

  • Right of access: You have the right to request copies of your personal data.
  • Right to rectification: You have the right to request correction of any inaccurate personal data.
  • Right to erasure: You have the right to request the deletion of your personal data under certain circumstances.
  • Right to restrict processing: You have the right to request that we limit the processing of your personal data in certain situations.
  • Right to object to processing: You have the right to object to the processing of your personal data in specific situations.
  • Right to data portability: You have the right to request that we transfer your personal data to another organization or directly to you.

If you wish to exercise any of these rights, please contact us at [email protected]. We have one month to respond to your request.

How to Complain
If you have concerns about our use of your personal data, you can contact us at [email protected]. You may also lodge a complaint with the Information Regulator in South Africa if you are dissatisfied with our response.

Policy Updates
This Privacy Policy was last updated on 30.11.2024. We reserve the right to update or change this policy at any time. Please check our website periodically for any updates.

Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us at [email protected].

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