Frequently Asked Questions
Most frequent questions and answers
How do I update my account details?
You can update your name, email, and password in the Account Details section of your My Account page.
How do you package orders?
Your privacy is our priority. We ship every order with exceptional discretion, using non-descript packaging to ensure maximum security and protection during transit.
How do I view my order history?
Your past orders are displayed under the Orders section, where you can check details like status, date, and total.
How do I track my current order?
Once your order is processed, tracking details (if available) will be provided via Email, so you can follow its progress.
How do I reset my password?
Click on the “Lost your password?” link on the login page to receive an email with instructions on how to reset your password.
What is Store Credit, and how can I use it?
Store Credit is a balance added to your account through refunds or promotions. You can apply it during checkout to reduce your order total.
Can I cancel or modify my order?
Order modifications depend on the order status. If you need to cancel or change an order, check our policy or contact support immediately.
I have a problem with my order
Any complaints need to be submitted within 30 days after the receipt of your order or within 45 days of sending the order.
What happens if I don't receive my order?
Please use the tracking number provided at dispatch to monitor your order’s progress. If your order has not arrived within 14 days, contact us so we can arrange a re-ship.
How can I contact customer support?
For any account-related issues or questions, you can reach our support team via the Contact Us link.
How do I add items to my Wishlist?
Simply click the Wishlist button on a product page. You can then manage and review your wishlist items from your My Account page.